Frequently Asked Questions
Everything you need to know about your TOMS experience.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your TOMS account and visiting the 'Order History' section.
What is your return policy?
We offer free returns on all unworn items within 30 days of purchase. Items must be in their original packaging with tags attached to be eligible for a full refund.
How do TOMS shoes fit?
Most TOMS styles run true to size. If you are typically between sizes, we recommend going with the smaller size as TOMS tend to stretch slightly as you break them in.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products sustainable?
We are committed to ethical production and sustainability. Many of our collections feature earth-friendly materials like organic cotton, recycled polyester, and plant-derived dyes.